FAQs - BuyingGot A Question About Buying On Our Website?
The website won't take my card?
You may be using a card that we do not allow. Please ensure the card you are entering is either a Mastercard, Visa or Maestro. We do not accept any other card type. Ensure that all required card fields are being completed. If using a Maestro ensure that a start date and / or expiry date or issue number of the card are included.
I want to change the delivery address, how do I do that?
To change the delivery address, click on Change delivery address on the right hand side of the page within the checkout screen. You will see New Address, type in the address details, then click Use address. This will then refresh the checkout screen using the new delivery address. Please ensure your deliver address details are correct before clicking Proceed to Payment. All previous delivery addresses are retained against customer account, allowing use in future if required.
You are able to view your delivery addresses in your address book by going to My Account, My Address Book.
Am I able to order with a different currency?
You can change the currency on the website by clicking on the currently icons at the bottom right hand side of the page. The currency figures will then change to the current exchange rate. However, payment this conversion is for information only, we currently only accept sterling payment based on the rate of exchange at the time of ordering.
Can I re-order the same as last time without adding the products to the basket again and submitting Payment?
Unfortunately we do not have this facility on the website. Please create a new order each time for your requirements.