Skip to navigation

Returns and Refunds

Returns & Refunds

We want to make ordering on the Internet as easy and stress free as possible. If you order a product that you subsequently decide you do not wish to purchase, for whatever reason, then simply let us know within 30 working days (6 weeks) of delivery and we will be pleased to refund the cost of the goods.

To return your goods, please use this address:
Returns Department
Natures Best 
Century Place
Tunbridge Wells


Money Back Guarantee

We’re confident that you will be happy with your products but if for any reason you are not, we will happily refund you, credit your Natures Best account (to be used on your next telephone order) or offer a replacement depending on the circumstances. Our team will be more than happy to assist you. Please call the following number:

01892 552030 (UK) or +44 1892 55 20 30* (Overseas)


Nature's Best aim to respond to all formal written complaints within 5 working days of receiving them. To make a complaint please write to Complaints, Nature's Best, Century Place, Tunbridge Wells, Kent TN2 3BE or email

If you are requested to return goods to allow investigation to occur, we ask that you follow the guidance of our Customer Service team, who you will have already been in contact with.

Sign up to Nature's Best Newsletter