Nature's Best Health Rewards is our free loyalty programme that rewards you every time you shop. You'll earn points on eligible purchases, which you can redeem for money off future orders.

If you already have a Nature's Best customer account, you're automatically enrolled.

New customers are enrolled when they create an account. If you've shopped as a guest, your points are still recorded and will become available once you create a full account.

Yes, joining Nature's Best Health Rewards is completely free.

The programme is available to individual customers aged 18 or over. Business accounts and organisations are not eligible.

You'll earn 1 Health Reward Point for every £1 you spend on eligible purchases.

Points are awarded on the final order value after any discounts or promotional offers have been applied.

Delivery charges don't earn points.

Yes. You'll earn points on the amount you actually pay after discounts have been applied.

Yes. Your guest purchases will accrue points, but you'll need to create a full Nature's Best account (or contact our Customer Services team) before you can access and redeem them.

Every 20 points = £1 to spend on a future order.

For example:

20 points = £1 off

100 points = £5 off

200 points = £10 off

You can redeem your points during checkout on our website or when placing an order over the phone.

Simply choose how many available points you'd like to use towards your purchase.

Yes. You can redeem your available points at checkout whenever you're ready.

In most cases, yes. Points can be redeemed against future purchases, subject to product availability.

Your balance usually updates within 24 hours after your order has been shipped.

Orders placed on a Friday afternoon may take up to 72 hours to update if they're dispatched on Monday.

If you return an item, the points you earned from that item will be deducted from your account. Any points earned on products you keep won't be affected.

Yes, but only after a long period of inactivity.

If you don't earn or redeem any points for 12 months, we'll email you to let you know your points are due to expire.

You'll then have 30 days to make a purchase and reactivate your account. If there's still no activity, your points balance will expire.

No. Points belong to the account holder and can't be transferred to another customer.

No. Health Rewards points have no cash value and can't be exchanged for cash or credit.

No. Points can only be redeemed by the account holder.

Please keep your account details secure. If you think someone has accessed your account without permission, contact our Customer Services team as soon as possible.

You can view our full terms and conditions here.