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FAQs - Account Information

Got A Question About The Account Section?
Account information

I can't seem to be able to log in?

Ensure you are typing in the email address and password which was used to register.
If you are unsure of the e-mail address used to register, please call 01892 55 20 30 for assistance.
If you cannot remember your password use reset option.

How do I subscribe/Unsubscribe to e-mails?

To subscribe to the e-mails, go to My Account once you have signed in, click Yes to receive e-mail information.

If you do not wish to receive e-mails, then please click No.

How do I track my order on the website?

This is currently unavailable on the website. Please contact customer services by calling 01892 55 20 30 or by sending an e-mail to

I've got a new email address, how do I change it?

Log onto the website using your old email address and password, click Edit My Details on My Account Screen. Enter your new email address, then your password. Click Save Changes. Your new email address will now be saved, you will need to use this next time you log in.

I've forgotten my password, how do I get in?

Click Sign In on the top right hand side of the screen, then enter your email address in the forgotten password field, you will be sent an email giving you a link to click allowing you to change your password. This can then be used to gain access to the website.

I have moved house, why haven't my details changed as I have notified you?

The website runs independently, if you have moved house and notified us our main mailing records will be updated, however we are unable to change the details registered against your account on the website. Please therefore login to your online account and edit the details accordingly.
Click on My Account, then Manage My Addresses, enter all the new address details in the fields, enter Password, and click Save Changes. This will then save the new address as the Invoice address and delivery address (if not using a different one!).

Can I see my Order History?

Log into your account, go to My Account. On the left hand side you will see view previous orders. Click on this, details of all online orders will be shown.
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