Refund policy

Return & Refund Process

It didn’t work out? Don’t sweat it. If your order doesn’t quite hit the mark, please let us know within 30 working days (6 weeks) of delivery, and we’ll refund the cost.

Please return your item to:

Returns Department
Nature’s Best
Century Place
Tunbridge Wells
Kent
TN2 3BE

Money Back Guarantee

We’re confident you’ll adore your products, but if not, no drama. We’ll happily refund you, credit your Nature’s Best account for your next phone order, or replace the item, depending on what’s needed.

Please call us on:

01892 552030 (UK)
+44 1892 55 20 30 (Overseas)

Complaints

Got a complaint? We’re all ears and aim to respond within 5 working days.

Please send your formal written complaint to:

Nature’s Best
Century Place
Tunbridge Wells
Kent
TN2 3BE

Or email us at info@naturesbest.co.uk.

If we need the item returned for investigation, your Customer Service contact will guide you through the process.