Terms and Conditions

These are the Terms that govern the use of the Nature’s Best Website and Content operated by Lamberts Healthcare Limited (hereinafter and for the purpose of this document, “Nature’s Best”), its affiliates, subsidiaries, agents and, in some cases, licensees. This use is also governed by the Nature’s Best Privacy Policy.

Please read the Terms and Conditions of use carefully before submitting an order for any products.

When accessing or using the Nature’s Best Website and Content, you ("the Customer") hereby accept unconditionally the Terms & Conditions and Privacy Policy. If you do not agree, do not use the Website or Content.

From time to time, Nature’s Best may change these Terms & Conditions. When we do, changes will be published on this page and the "Last Updated" date line above will be updated. By continuing to use our Website and Content, you agree to these updated Terms & Conditions.

Please do contact us if you have any questions. The contact details of our Customer Services Department are:

1. By email: ordering@naturesbest.co.uk
2. By telephone: 01892 55 20 30 (UK) +44 1892 55 20 30 (Overseas)
3. By post: Nature's Best, Century Place, Tunbridge Wells, Kent TN2 3BE, United Kingdom

When you place an order on www.naturesbest.co.uk (the “Website") you are subject to these Terms & Conditions set out below at the time of placing the order. By submitting an order on the Website you agree and accept to be bound by these conditions. These conditions are in addition to Customer´s statutory rights as a consumer and shall govern the contract to the exclusion of any other terms or conditions.

Please be aware that until your order is accepted the Company reserves the right to vary these conditions from time to time. Once the order has been accepted no variation to the conditions shall be binding unless agreed in writing between the Customer and an authorised representative of the Company. Any reference in the conditions to writing shall include e-mail communication.

Health Warning

Food supplements should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet.

The Company accepts no liability or responsibility for the content of this site except in relation to death or personal injury or breach of these terms and conditions caused by its negligence. The information provided on this site is for guidance only and it does not constitute medical advice. If in doubt, before undertaking any strenuous exercise or course of food supplements you should seek medical advice from your doctor. The Company cannot monitor the content not produced by the Company (such as e.g. Ratings & Reviews) on a real-time basis. Any views expressed by third parties on these pages are not representative of the views of the Company.

1. Sale

1.1 The Customer shall place an Order for Goods by submitting a completed Order Form on the Website. The Company shall confirm acceptance of the Customer's Order in writing and will supply the Goods to the Customer in accordance with the Customer's Order Form.

1.2 Subject to the Customer's statutory rights (as defined under the Consumer Rights Act 2015) the Company reserves the right to refuse to supply Orders.

2. Orders and Quotes

2.1 In accepting a quote or submitting an Order Form for the Goods the Customer acknowledges that: all information relating to the Goods and any material produced by the Company is supplied in good faith; and the limitations of monitor capabilities and of printers means that the colour and dimensions of the products on the Website may vary from the Goods supplied to the Customer under the Contract.

2.2 Any error in any quote, sales literature or other document or information issued by the Company or placed upon the Website may be corrected without any liability to the Company PROVIDED THAT if the Price of the Goods or a material difference in the specification of Goods is varied between the date of acceptance of the Order and the Delivery Date the Customer shall subject to their statutory rights have the option to cancel their Order and a refund of the Total Price plus the reasonable and applicable cost of return post and handling will be made available by the Company to the Customer.

2.3 The Company reserves the right by giving notice to the Customer at any time before receipt by the Company of the Customer's Order Form to increase the Price of the Goods to reflect: any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the costs of the Goods to the Company).

2.4 The Company reserves the right by giving notice to the Customer at any time to increase the Price of the Goods, to reflect any change in delivery dates or quantities of the Goods which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.

2.5 The Company may make any changes in the specification of the Goods to conform with any applicable statutory or European Union requirements or, where the Goods are to be supplied to the Customer’s specification, which do not materially affect their quality or performance (or where any particular Goods are unavailable, to substitute for the Goods ordered other Goods which are substantially similar in nature and price).

3. Right of Withdrawal

3.1 The Customer has the right to withdraw from the Contract within 30 working days of the Delivery Date of the Goods by serving written notice of withdrawal and the Company shall credit the Customer's Means of Payment for the Total Price of the Goods less any applicable delivery charges, under condition that the Goods are returned in their original condition to the Company.

3.2 The Customer shall pay the costs of returning the Goods to the Company. Dependant on the reason for the return of Goods, the company may provide a freepost address to return the Goods for a credit or refund.

4. Price and Delivery Charges

4.1 Subject to clauses 2.3 and 2.4 the Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of acceptance of the Order by the Company.

4.2 For Orders valued greater than £20.00 the Price of the Goods includes delivery within the UK by second class post. For Orders valued less than £20.00 or where the Customer opts for an improved delivery service or where the Customer's address is outside the UK the Customer will pay the Company's delivery charges as quoted on the Website on the date of submission of the Order Form.

4.3 The Price for the Goods is inclusive of any applicable value added tax, which the Customer shall be liable to pay to the Company.

4.4 The Company reserves the right to amend its promotions or discount offers at any time.

4.5 All promotions or discounts offered via third party partners, such as but not limited to : Refer a Friend schemes, Affiliate websites or Charity offers are for single use only and cannot be used in conjunction with discounts given to the Customer directly by the Nature's Best brand.

4.6 Any voucher codes offered by the Company can be entered at checkout when your order reaches the stated minimum spend. Vouchers and Product Special Offers can be the same that may have already been posted or emailed to the Customer - this can be done irrespective of prior redemption or not. If the voucher has been redeemed already, the voucher is deemed null and void. Vouchers cannot be used in conjunction with any other voucher or when subscription products are ordered, unless stated. Vouchers are not redeemable for cash. Vouchers are not redeemable on any other platform, unless stated otherwise.

5. Price Guarantee

5.1 If within seven Working Days of payment for the Goods the Customer serves written notice on the Company confirming with evidence that the Customer could have purchased identical goods offline in a non-e-commerce transaction at a lower retail price (excluding sales, promotions or discount prices offered by other retailers or wholesale outlets) than the Price (excluding any applicable delivery charges) of the Goods when ordered, the Company shall refund the difference in the retail price of the Goods to the Means of Payment account used for payment by the Customer.

6. Payment Terms

6.1 Payments shall be made by Means of Payment, on the date on which the Order is placed.

6.2 Credit cards accepted by the Company are those listed on the Website on the date on which the Order is accepted by the Company.

6.3 Upon providing the Company with details of the Customer's Means of Payment and submitting the Order, the Customer represents, warrants and undertakes: that the information contained within the Order is true and accurate and that he or she is duly authorised to use the Customer's Means of Payment and authorises the Company to deduct payment in full for the Total Price of the Goods and all other payments which shall become due to the Company under the Contract including but not limited to delivery charges and that it is acting as a Consumer for the purposes of the Consumer Rights Act 2015 and is not purchasing as a business or on behalf of a third party for resale.

7. Despatch and Delivery

7.1 Every reasonable effort will be made by the Company to ensure the Goods ordered are promptly despatched to the address set out in the Order Form after acceptance of the Order by the Company, any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods however caused.

7.2 Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently.

7.3 If the Customer does not take delivery of the Goods or fails to give the Company adequate delivery instructions then the Company may store the Goods until actual delivery and charge the Customer for its reasonable costs (including insurance) of storage and delivery. The Company shall not owe the Customer any duty of care under this clause and shall not be liable to the Customer for any loss, damage or deterioration of the Goods during storage.

7.4 Where delivery is otherwise than at the Customer's premises, the Customer shall be liable for additional delivery and insurance charges.

8. Risk and Ownership

8.1 Risk of damage or loss of the Goods shall pass to the Customer on delivery or, if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavours to deliver the Goods.

8.2 Subject to the provisions of clause 3 and sub-clause 8.1, title in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Total Price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

9. Intellectual Property

9.1 All intellectual property and other proprietary rights (including, but not limited to, copyright and trade marks) and all technical, business or similar information (including but not limited to, all designs, documents) and other materials relating to the Goods and the Company shall be, and shall remain, the property of the Company only.

9.2 Material on this Website is protected by copyright which is owned by the Company and the contents must not be used for any commercial purposes by the Customer or any third party. ALL RIGHTS RESERVED.

10. Warranties, Liability and Indemnity

10.1 Nothing in this clause 10 shall exclude the Company's liability for death or personal injury caused by its negligence.

10.2 Subject to the conditions set out below the Company warrants that all Goods will correspond with the Order at the Despatch Date and will be free from defects on delivery.

10.3 If the Company is in breach of the warranty contained at clause 10.2 above, the Customer shall advise the Company in writing immediately and in any case not later than 30 working days from the Delivery Date or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time from the date of discovery of the defect.

10.4 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and at the Company's reasonable discretion the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Total Price as if the Goods had been delivered in accordance with the Contract.

10.5 On receiving a notice under clause 10.3 above, the Company will: replace all or any part of the defective Goods; or refund the price of those Goods which are defective.

10.6 Subject to Clause 10.1 the warranty contained in clause 10.2 shall be the extent of the Company's liability for defective Goods.

10.7 In circumstances where Goods are sold to a Customer not dealing as a consumer (within the meaning of the Consumer Rights Act 2015) all warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on the Company by operation of law.

10.8 The Company shall not be liable for any claims by the Customer or a third party for any of the following losses which may arise by reason of any breach of the Contract or reliance on information contained on this Website or any implied warranty, condition or other term, any representation (unless fraudulent) or any duty of any kind imposed on the Company: any loss of anticipated profits or expected future business; damage to reputation or goodwill; any damages, costs or expenses payable by the Customer to any third party; loss of any order or contract; or any consequential loss of any kind.

10.9 Unless otherwise provided in these Conditions, and subject to clause 10.1, the liability of the Company for breach of any express or implied term of this Contract or due to the Company's negligence shall be limited to the reasonable cost of remedying any defect in the Goods or other matter constituting a breach and in no circumstances shall the Company's liability exceed the Total Price paid by the Customer (or due) to the Company under the Contract.

10.10 Without prejudice to any other provision of this clause 10, neither party shall be in breach of the Conditions of the Contract for any delay in performing, or failure to perform, its obligations under the Contract if that delay or failure was due to any cause or circumstances beyond its reasonable control.

10.11 If either party is affected by the circumstances referred to in clause 10.10 it shall notify the other party of the nature and extent thereof.

10.12 If the circumstances referred to in 10.10 prevail for a continuous period of 30 Working Days the parties shall negotiate in good faith and agree upon alternative arrangements as may be fair and reasonable.

10.13 The Customer shall indemnify the Company against any loss or damage suffered by the Company as a result of any claims brought against the Company by any third party for any loss, injury or damage in any way connected with this Contract provided that this clause will not require the Customer to indemnify the Company against any liability for the Company's own negligence. This clause does not affect the Customer's statutory rights as a consumer.

11. Export Terms

11.1 In these Conditions 'Incoterms' means the International rules for the interpretation of trade terms of the International Chambers of Commerce in force on the date when the Contract is made. Unless the context otherwise requires, any expression which is defined in Incoterms shall have the same meaning in these Conditions, but if there is any conflict between Incoterms and these Conditions, these Conditions shall prevail.

11.2 The Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties.

11.3 The Goods shall be delivered under Incoterms DDU (Delivered Duty Unpaid) and the Company shall be under no obligation to give notice to the Customer to insure the Goods during sea transit under Section 32(3) of the Sale of Goods Act 1979.

12. Termination

12.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: (i) fails to make payment of the Total Price plus any applicable postal and handling costs on the date of the Order; and/or (ii) is in breach of these Conditions or any other contract between the parties;

12.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Goods under the Contract at the date of termination.

13. Withdrawal and Use of Goods

13.1 The Company may withdraw the sale or distribution of any Goods produced by or generally supplied by the Company without prior notice, or liability, to the Customer.

13.2 Where the Company provides the Customer with product information (including but not limited to labelling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly. Subject to clause

13.1 the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company's Conditions or recommendations.

13.3 For the avoidance of doubt the exclusion referred to in Clause

13.2 includes but is not limited to circumstances where the Customer exceeds the recommended daily intake in respect of each product.

14. Data Protection and Privacy Policy

14.1 The Company warrants that it shall endeavour to protect the Customer's privacy and data in accordance with the provisions of the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018 and any other applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company's Privacy Statement. Please advise us if you wish to stop receiving promotional material from us.

14.2 Means of Payment information and details supplied by the Customer shall be held securely by the Company and shall be processed for the purpose of payment and refunding payment for Goods in accordance with these Conditions and shall not be kept for any other purpose or longer than is necessary for that purpose.

15. Competitions

15.1 Competitions are only open to those resident in the UK.

16. Miscellaneous

16.1 Any notice required under these Conditions shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served:

16.1.1 if sent by pre- paid first class post to the party to whom it is given, on the second Working Day after posting; or

16.1.2 if sent by pre-paid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or

16.1.3 if sent by email to the recipient's email address at the date and time but provided that a hard copy is sent by post (subject to 16.1.1) within 24 hours of delivery of the email.

16.2 If any of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.

16.3 The Contract and these Conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

16.4 The Customer shall not transfer, assign or sub-contract its obligations under the Contract without the Company's prior consent in Writing.

16.5 Failure or neglect by the Company to enforce at any time any of these Conditions shall not be a waiver of the Company's rights and it shall not affect the validity of the whole or any part of these Conditions or prejudice the Company's right to take subsequent action.

17. Subscribe & Save

17.1 ‘Subscribe & Save’ is the subscription-based service offered by the Company, as a convenient way to guarantee a continuous supply of your favourite supplements. The Goods that participate in the service and that are selected by the Customer will automatically ship based on the Customer’s frequency selection and until the Customer cancels the subscription.

17.2 By placing a ‘Subscribe & Save’ order, the Customer authorizes the Company to charge the Means of Payment used for future orders based on the frequency selected and until the Customer amends or cancels the subscription.

17.3 The Customer can make changes such as pausing or canceling the subscription at any time under the My Subscriptions options which is found in My Account on the Website or by calling our call centre on the following number: 01892 552030 (UK).

17.4 The Company reserves the right to amend or retract the benefits of the ‘Subscribe & Save’ repeat orders, the amount of the offered discount, the Price of the Goods and the delivery charges at any time.

17.5 Eligible Purchases - Only items marked with ‘Subscribe & Save’ on the product pages will qualify for Subscribe & Save benefits. Subscription Goods currently ship only to addresses in the UK and cannot be shipped to countries within the EU.

17.6 Delivery – Currently there is no delivery charge on our Subscribe & Save orders, helping to keep Customer costs down. Orders are sent via 2nd class Royal Mail. Please be aware that Bank Holidays, weekends, and unforeseen circumstances are not included in this delivery estimate.

17.7 Payment - At checkout of the Subscribe & Save order, the Customer will be asked to provide a valid Means of Payment.

17.8 Stock status – All orders are subject to the availability of the Goods. On the rare occasion that a Good is out of stock, a member of our call centre will contact you. Please ensure your contact details are up to date by visiting your online account area.

17.9 Offers and Promotions - In the instance where you have received a discount voucher, we are happy to deduct the value of the voucher amount off your first Subscribe & Save order only. Subscribe & Save discounts may not be used in conjunction with other offers.

17.10 The Company reserves the right to terminate the Customer’s subscription at any time and without notice.

For more information on Subscribe & Save click here.

18. Loyalty Program - Nature’s Best Health Rewards

18.1 ‘Nature’s Best Health Rewards’ is the loyalty program offered by the Company, as a convenient way to accrue Health Rewards Points (“Point” or “Points”) with every purchase and to redeem these Points against a discount on a future purchase.

18.2 Access & participation - The use of Nature’s Best Health Rewards is free and exclusively reserved for Customers aged 18+. Corporations or other entities or organisations of any kind are not eligible for Nature’s Best Health Rewards.

18.3 Registration – All existing Customers of Nature’s Best are automatically enrolled in the Nature’s Best Health Rewards programme. By creating a Customer account on the Website, you are automatically enrolled in the Nature’s Best Health Rewards programme. You can sign-up to a full account by visiting https://www.naturesbest.co.uk/login/ or by calling our Nature’s Best call centre team on 01892 552 030 (UK). Only the individual named as the primary account holder can accrue Health Rewards Points. Any purchases placed via a "guest" account via the Website do accrue points, however, they can only be unlocked when a full account has been created on the Website or through our Nature’s Best call centre.

18.4 Acceptance of Terms & Conditions - By placing an Order, the Customer expressly indicates their acknowledgment and acceptance of these Terms and Conditions, including the terms & conditions regarding the Nature’s Best Health Rewards loyalty program, offers, engagement on donations, contests, sweepstakes, and/or any other activities offered by the Company.

18.5 Points accrual – every net £1 purchase earns 1 Point. Points are accrued based on the total Order value (including VAT) after any other offers or discounts have been applied. Delivery charges paid by the Customer do not count towards accruing Points.

18.6 Returning Goods - Members will forfeit Points awarded on any purchased Goods that they have returned. Only the Points value of the items returned will be deducted.

18.7 Points redemption – Every 20 Points can result in a £1 discount on a future Order. Customers are able to redeem their accrued Points at their discretion, at checkout of a future purchase via the Company’s Website or by ordering over the phone via the Nature’s Best call centre team. Once points have been redeemed, they are no longer valid for any subsequent redemption. The Points are deducted from the Customer’s account Point balance when Goods are shipped. Customers will need to allow for a minimum 24-hour timeframe for the Points balance on their account to update after redeeming their Points. For Orders placed on a Friday afternoon, Goods will not be shipped until Monday, therefore please allow in these instances up to 72 hours. The redemption of Points is subject to availability of Goods at the time the Customer wants to redeem their Points. The Company reserves the right at its sole and absolute discretion to award a substitute reward of equal or greater value if the redemption requested by the Customer is unavailable or cannot be awarded, in whole or in part, for any reason.

18.8 Points Expiration - Points will be deemed inactive if the member has not accrued or redeemed any points for one (1) year. If points are deemed inactive, the Company will provide notice to the Customer of such inactivity and the date in which the expiration of points will occur. The Customer will have thirty (30) days to reactivate by making a purchase to accrue or redeem Points. Points will be forfeited and Point balance of the Customer account will be returned to zero (0) if inactivity remains after the thirty (30) day notice period.

18.9 Points hold no cash value. Points are not exchangeable or substitutable and cannot be converted or redeemed into cash or credit.

18.10 Points cannot be assigned and are not transferable at any time to another Customer Account.

18.11 The Company reserves the right to modify or limit the Points structure for accrual and redemption at any time, without notice, at its sole discretion, including, without limitation, the right to establish, add, modify and/or delete any or all of the recognised means of accruing or redeeming Points at any given time (including the value and types of accrual and redemption), and the right to exclude specific types of transactions from Points eligibility.

18.12 Customers shall not use the Website or Nature’s Best Health Rewards for any other purpose, including to make any speculative, false, or fraudulent claims on Point accruals or redemptions.

18.13 The Company reserves the right to invalidate, change, add or remove Points from a Customer’s account, without notice, if the Company determines, at its sole discretion, that such Points were improperly credited to such account, or were obtained fraudulently, or are otherwise in violation of these Terms and Conditions.

18.14 The Company reserves the right to withhold any Points redemption, withhold Order delivery and/or void a Customer’s account and all Points associated, without notice, if the Company determines, at its sole discretion, that such Points were improperly credited to such account, or were obtained fraudulently or via misconduct that affected the integrity or fairness of the program, or are otherwise in violation of these Terms and Conditions.

18.15 By accessing and/or using Health Rewards, you authorise the Company to consider any person using your information a legitimate user. Points can be redeemed only by the Customer personally.

18.16 The Company is not responsible for lost or stolen Points. The Company bears no responsibility for any consequences pertaining to the misuse or illegal use of a Customer’s personal credentials to login to their account. Customers are solely responsible for maintaining the confidentiality of their credentials, including their account identity and password, and for restricting access to prevent unauthorised access to their Nature’s Best Health Rewards Point balance. The Customer agrees to accept responsibility for all redemption and other activities that occur under their account. Customers should take all necessary steps to ensure that the credentials are kept confidential and secure and should inform Nature’s Best’s call centre team immediately if they have any reason to suspect that their credentials have become known to anyone else, or if their password or credentials are being, or are likely to be, used in an unauthorised manner. The Company may suspend, block or void any account if the Company suspects, at its sole discretion, that an account was engaged in fraudulent activity in connection with Nature’s Best Health Rewards.

18.17 Access to and use of password protected and/or secure areas of Nature’s Best Health Rewards is restricted to authorised persons only. Unauthorised individuals attempting to access these areas of may be subject to prosecution.

18.18 The use of automated software or computer programs to accrue or redeem Points or to otherwise participate in the program is prohibited. Any individual who uses or attempts to use, or who the Company suspects of using, such methods to accrue or redeem, will have their Customer account and Points voided.

For more information and general questions on Nature’s Best Health Rewards loyalty program click here.

19. Ratings & Reviews

The below governs your conduct and obligations, and the Company’s rights regarding Endorsements, Reviews and/or Ratings (hereafter “R&R”) of the Company’s product(s) and services that you may submit on the Website.

19.1 Your Conduct & Obligations - When submitting a R&R you acknowledge and agree that:

• your R&R is created and submitted by yourself, and made in good faith;
• you are a genuine user of the product at the time of your R&R which reflects your true and honest opinion;
• you are at least 18 years old;
• you, not the Company, are responsible for the contents of your R&R;
• you will not include in the R&R any information that could identify you or others (you may submit the R&R with your first name or a nick name, but you may not include any other personal data in the R&R). The Company may require specific personal data for authentication purposes (e.g. your e-mail address), and to communicate with you regarding your R&R, however this authentication personal information will not be published with the R&R.

19.2 You further acknowledge and agree that:

• you are not an employee of the Company nor do you work for an affiliate or agency of the Company hired to promote and/or sell the Companies’ products; OR, if that is the case, you include a clear and conspicuous disclosure of your relationship with the Company in your R&R;
• your R&R is made without any prior payment or benefit or promise of payment or future benefit made to the Customer (or the expectation by you of any payment or benefit in return for your proposed R&R); OR, if you will/do/did receive any payment or benefit, whether prior or after providing your R&R, you clearly disclose this fact as you provide your R&R and respect these Terms. There may be specific Company promotional activities that involve R&R with additional terms applying.

19.3 You further acknowledge and agree that:

• your R&R does not contain content that is false, misleading, offensive, obscene, hate speech, derogatory, defamatory, libelous, slanderous, or otherwise inappropriate; that infringes any third party’s right (such as, but not limited to, copyright, trademark rights);
• your R&R does not contain programming or materials containing any Trojan horses, viruses, worms, harmful code, or other potentially damaging information, programs, or file; OR any other content that otherwise violates any other law or regulation.

19.4 The Companies’ rights – The Company does not guarantee that you will have any opportunity to edit or delete your R&R. Except for any personal data we may collect from you as part of the authentication process and as part of our personal data processes that you consent to or that are mandated by law, any R&R will be considered non-confidential and non-proprietary.

19.5 By submitting a R&R and agreeing to these Terms when you make your submission, you grant the Company, to the extent allowed under applicable law, a non-exclusive, worldwide, unlimited, perpetual, irrevocable, royalty-free, fully sublicensable and transferable right and license to use, monitor, review, reproduce, modify, adapt, publish (including to third-party websites as so-called “syndicated” R&R), translate, create derivative works from, distribute, transmit, display, and perform your R&R in whole or in part, in any media, format or technology, online or offline, without any further notice or payment to or permission needed from you.

19.6 The Company will only publish R&R that contain relevant information about a product. The Company will not publish inappropriate comments, comments that make unsubstantiated medical claims for products or any form of personally identifiable information.

19.7 Any opinions expressed in the R&R are of the individual submitting this, and not of the Company. We neither endorse nor guarantee the accuracy, completeness, or usefulness or any such R&R. Notwithstanding the above, the Company may use internal resources or trusted third parties that monitor R&R before or after publication for purposes of authentication and compliance (including to prevent, detect and monitor fraudulent R&R) . Random monitoring checks are also executed from time to time for sampling purposes to verify compliance with these terms. Monitoring checks can be executed manually or automatically, through tags on the Website.

19.8 The Company reserves the right to at any time and without prior notice:

• refuse or remove R&R and/or withdraw access to a User if the R&R violates these Terms & Conditions and/or applicable laws and regulations;
• remove personal data that may appear in the R&R for data protection purposes.

20. Resale on Amazon

20.1 The Company has appointed Pattern Trading Ltd. as its Authorized Reseller on Amazon UK and Amazon Italy. By purchasing the Goods, you agree not to actively resell the Goods on Amazon UK or Amazon Italy. You should also instruct any potential direct customers you may have to not actively sell the Goods on Amazon UK or Amazon Italy. 3rd party unauthorized reselling activities of the Goods could be actively monitored on Amazon UK and Amazon Italy. Any suspicious offers of the Goods being sold on those platforms are reported to the respective platform and investigated to ensure the product integrity and authenticity, as well as compliance with Patterns’ Authorized Reseller rights.

21. Age Restriction

21.1 The Company only accepts orders from Customers who are 18 years old or over although they may order for people who are under 18. By placing an order, Customers confirm that they are at least 18 years old.

22. Personal Use of the Website

22.1 The Website is for personal and non-commercial use only and you acknowledge that any unauthorized use entitles the Company to request an injunction and any other available remedies at law or in equity. Subject to any expressly stated restrictions or limitations on the Website relating to specific material, you may electronically copy and/or print hard copy portions of the Content solely for your own non-commercial use, or to place an Order with us.

22.2 Any other use of the Content without prior written permission by the Company is strictly prohibited. In particular but not limited to:

22.2.1 You agree not to collect and/or use any product descriptions, images, listings or prices except for your own personal non-commercial use or to place an Order with us.

22.2.2 You may not in any way modify, copy, distribute, display, create derivative works from, or sell any of the Content of the Site, including display of our Website in frames, via "in-line" linking or through similar means on another website, and including copying by use of "scraping" or robot, spider or other automated means.

22.2.3 Any permitted links to this Web site must comply with all applicable laws, rule and regulations.

22.3 You will not take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure, or that may disrupt, interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or bypass any measures we may use to prevent or restrict access to the Site.

23. Code of Conduct

By accessing or using the Website or any other feature provided through our Website, including but not limited to, when submitting a submission to our Website, you agree to abide by the following standards of conduct. You agree that you will not, and will not authorize or facilitate any attempt by another person or entity to:

• Use the Website in breach of these Terms;
• Reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Website or use or access to the Website;
• Harass, threaten, stalk or intentionally embarrass or cause distress to another person or entity;
• Impersonate another person or entity;
• Promote, solicit, or participate in any multilevel marketing or pyramid schemes;
• Solicit personally identifiable information from or exploit any individual, including individuals under eighteen (18) years of age;
• Engage in disruptive activity such as sending multiple messages in an effort to monopolize the forum or posting unrelated to a forum’s designated topic or theme;
• Introduce viruses, worms, Trojan horses, harmful code, or any software or other materials that contain a component harmful to the application or website;
• Gain unauthorized access to any computer system or nonpublic portion of the Website or interfere with or disrupt the Website, servers, or networks connected to the Website;
• Invade the privacy of any person, including posting personally identifying or otherwise private or sensitive information about a person without their consent or harvesting personally identifiable information about the Website’s users;
• Engage in, encourage, advocate, provide instructions for or discuss with the intent to commit conduct that would constitute a criminal or civil offense or otherwise violate any local, or international law or regulation.

The Company cannot and does not assure that other users are or will be compliant with the foregoing Code of Conduct or any other provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

24. Third-Party Links

The Website may contain links to other sites on the Internet that are owned and operated by third parties (the "External Sites"). Even if the third party is affiliated with the Company, the Company has no control over these External Sites, all of which have separate privacy policies, data collection practices and terms and conditions independent of the Company. The Company has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices, the terms and conditions or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that the Company sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.

If the Customer determines to share any information about any products through a social network platform, including through links provided by the Company through the Website, the Customer may be able to post such information directly to their profile at the social networking platform without leaving the Website. Some social networking platforms enable functionality that allows a user to receive and transmit data to the social networking platform through use of overlays or other technology. Although it may appear that the data is collected by the Company, the data is in fact collected directly by the social networking platform and/or a third-party service provider. The Customers’ use of a social network platform to share any information is subject to, and you must comply with, the terms, conditions and restrictions of that social network platform and/or of the third-party service provider.

25. Geographic Scope of Website and Product Claims

Each claim or statement on the Website about the effectiveness of a product and/or each claim or statement comparing the effectiveness of a product to the effectiveness of other products is expressly limited to the UK. Unless otherwise specified in or by the Website, the Website is intended to promote only those products that are sold by the Company in the UK where the Website is published, and the Company makes no representation that materials in its Website or the products described thereby are appropriate or available for use in other locations.

Access to the Website from territories where a certain type of Content is illegal is prohibited. Those who choose to access the Website from locations outside the UK where the Site is published do so on their own initiative and risk and are responsible for compliance with applicable local laws and regulations.

26. Contents of the Website – Disclaimer

All Content of the Website and any materials made available through the Website are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties, express or implied, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Company does not warrant or make any representations regarding the use or the results of the use of the materials on the Website in terms of its correctness, accuracy, reliability, or otherwise. The materials on the Website could include technical inaccuracies or typographical errors. These materials could be inaccurate or become inaccurate as a result of development occurring after their respective dates. The Company undertakes no obligation to verify or maintain the accuracy of such information.

27. Operation of the Website – Disclaimer

The Company endeavors to maintain the Website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the Website or its operation. As to the operation of the Website, the Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. The Company makes no warranty that (i) the operation of the Website will meet the user’s requirements; (ii) access to the Website will be uninterrupted, timely, secure, free of viruses, worms, Trojan Horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the Website will be accurate or reliable; or (iv) defects will be corrected. You (and not the Company) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, errors or any other problems whatsoever you may have as a result of visiting the Website. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to the Customer.

28. Limitation of Liability

28.1 In no event shall the Company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if the Company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from the Website. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

28.2 If the foregoing limitation of liability is held to be unenforceable, the Companies’ maximum liability to its Customer shall not exceed the amount paid by you for the products or services you have ordered through the Site. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusion may not apply to the Customer to the extent such jurisdiction’s law is applicable to these Terms. If the law applies to the Customer and your use of the Site does not permit the waiver by you of any rights or remedies, these Terms do not require you to waive any of such rights.

29. Indemnification

Customer agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of the Terms, your use of the Website (including negligent or wrongful conduct) and/or the use of the Website for which you have registered by any other person using your user account.

30. Applicable Law and Disputes

To the extent permitted by law, these Terms & Conditions shall be governed by and interpreted in all respects in accordance with the substantive laws of the United Kingdom. You agree that except as specified herein, any disputes directly or indirectly arising out of or relating to the Terms & Conditions or the Website (including the purchase of Goods via the Website) shall be resolved exclusively in the courts of London, United Kingdom. You hereby irrevocably consent to such venue and to the exclusive jurisdiction of any such court over any such dispute.

The foregoing notwithstanding, the Customer agrees that the Company, at its sole discretion, may require you to submit any disputes directly or indirectly arising out of or relating to the Terms & Conditions or the Website exclusively to final and binding arbitration taking place in London, United Kingdom, by one or more arbitrators. Such proceeding shall be governed by the laws of the United Kingdom. Any award in any arbitration initiated hereunder shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.

Any cause of action or claim you may have directly or indirectly arising out of or relating to the Terms & Conditions or the Website (including the purchase of Goods via the Website) must be commenced within one (1) year after the claim or cause of action arises. The Privacy Policy provides separate options for individuals to lodge complaints in relation to privacy and their personal information.

31. No Waiver

No failure on the part of the Company to enforce any part of the Terms & Conditions shall constitute a waiver of any of the Company’s rights under the Terms & Conditions whether for part or future actions on the part of any person. Neither the receipt of any funds by the Company nor the reliance of any person on the Company’s actions shall be deemed to constitute a waiver of any part of the Terms & Conditions. Only a specific, written waiver signed by an authorized representative of the Company shall have any legal effect whatsoever.

32. Mobile

The Website may offer features and services that are available to the Customer via their mobile phone. These features and services may include, without limitation, the ability to browse the Website from your mobile device, upload content to the Website, receive messages from the Website, or access Website features (collectively, the "Mobile Features"). Standard messaging, data and other fees may be charged by your carrier. Fees and charges will appear on your mobile bill or be deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues. As applicable, instructions on how to opt-out of certain Mobile Features will be disclosed in connection with those Mobile Features. The instructions will typically require you to text a keyword (e.g., "STOP," "CANCEL," "END," "UNSUBSCRIBE," "QUIT," etc.) to the applicable shortcode for the Mobile Feature.

The Customer agrees that the Mobile Features for which they are registered may send communications to their mobile device regarding the Company or other parties. Further, the Company may collect information related to Customers’ use of the Mobile Features.

33. Copyrights And Trademarks

The entire Content included in this Website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of the Company. The collective work includes works that are licensed to the Company. Copyright—2025. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to the Company, or other respective owners that have granted the Company the right and license to use such Marks.

34. Notices And Procedures For Making Claims Of Copyright Infringement

The Company respects the intellectual property of others, and we ask our users and visitors to do the same. The Company will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws across the world. Upon receipt of notices complying with the DMCA, the Company will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the Company ALL of the following:

1. a physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
2. a description of the copyrighted work that you claim has been infringed;
3. a description of where the material that you claim is infringing is located on the Website;
4. your address, telephone number, and email address and all other information reasonably sufficient to permit the Company to contact you;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claimed copyright infringement should be directed to:
By email: ordering@naturesbest.co.uk
(Please include "Notice of Infringement" in the subject line.)

35. Severability

If any section or sections of these Terms & Conditions are held to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, such holding shall not in any way affect the enforceability of the remaining sections.

36. Company Registration

These are the Terms and Conditions of Lamberts Healthcare Limited trading under the Nature's Best brand (registered number 4500877 whose principal place of business is Century Place, Tunbridge Wells, Kent TN2 3BE, United Kingdom)

37. Acceptance of Conditions

By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.

Copyright 2025 Nature's Best. All rights reserved.