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Returns and Refunds

Returns & Refunds

We want to make ordering on the Internet as easy and stress free as possible. If you order a product that you subsequently decide you do not wish to purchase, for whatever reason, then simply let us know within 30 working days (6 weeks) of delivery and we will be pleased to refund the cost of the goods.

To return your goods, please use this address:
 Returns Department
 Natures Best Health Products Limited
 Century Place
 Tunbridge Wells
 TN2 3BE

If you have paid by Debit or Credit Card, we will contact you to arrange reimbursement as we will require your card details to issue your refund.


Nature's Best aim to respond to all formal written complaints within 5 working days of receiving them. To make a complaint please write to Complaints, Nature's Best, Century Place, Tunbridge Wells, Kent TN2 3BE or email

If you orally contact us our customer service aim to investigate and reply to all complaints within 5 working days.

If you are requested to return goods to allow investgation to occur we ask you follow the returns procedure above.